FanFood Blog

Latest Articles

3 Ways Technology Can Improve F&B Services for Premium Seating Areas

The customer journey of any premium seating experience is heavily curated. From how guests are greeted upon arrival at the event, to the amenities in the reserved areas they interact with, every touch point comes with distinct guest expectations: the speed of service, the quality, the availability, and more. For venues, earning high-value repeat business at the suite level or club level requires delivering on total guest satisfaction.

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Creative Ways to Offer “Concessions Delivery” at Your Venue

To venue operators and foodservice managers, providing a great guest experience is top of mind. Higher guest satisfaction often leads to loyalty, which in turn drives business results in the form of increased ticket sales, F&B purchase and merchandise sales.

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Why Mobile Dining Will Play a Major Role in Hotel F&B for 2022

“Fluid” wouldn’t begin to describe the current circumstances facing hotel foodservice operations. The recent rebound of consumer travel paired with staffing shortages and supply chain woes have required properties to reimagine their on-premise food and beverage offering. To improve both operations and guest experience, many hotels have deepened their focus (and investment) around technology, from property-wide contactless payments to chatbots and voice searches that handle front desk requests.

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How Will a Cashless Society Affect Venue Operations

When was the last time you used cash for a transaction? Pew Research shows that in a typical week, one in three Americans absolutely do not use cash at all. Another research by Square, a POS and payment processing company, shows that cash purchases went down from 37% in February 2020 to 33% just two months later. While it’s been common to make large purchases with credit cards or other forms of digital payment, consumers are increasingly using their cards for smaller purchases. In the past four years, the use of cash for transactions under $20 has dropped from 46% to 37%.

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Trends and Technologies That Shape The Future of POS Systems

The way we think about POS systems has drastically changed over the past decade. What used to simply look like a static cash register at the checkout counter now takes up a variety of shapes and forms, from a handheld card swiper to an online website or mobile app on your customer’s phone. But beyond the physical form of the device, the role of the POS systems has evolved too. From just being a device to process a transaction, today’s POS systems are also expected to collect valuable touchpoints and customer data to power the entire customer experience.

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HomeTown Ticketing Partners with FanFood to Modernize the Game Day Experience

COLUMBUS, Ohio – HomeTown Ticketing is announcing its new partnership with FanFood, who is bringing technology to concessions across the country. FanFood provides a digital platform that allows fans to order concessions from their mobile device for pick up at the concessions window or delivery to their location within the stadium, gymnasium, or auditorium. Both companies strive to bring modern, technological solutions to today’s events, empowering schools and organizations to better serve their fans.

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Survey Shows Growing Preference Towards On-Premise Mobile Ordering

As the country re-opened in 2021, locations made their first attempts towards normalcy since the onset of COVID-19. So how did COVID-19 affect people’s purchase behaviors and mindset towards mobile ordering? And how should venue operators, foodservice managers and event organizers prepare for the new expectations of consumers?Even before the pandemic, we’d already seen prominent trends towards cashless and contactless ordering at event venues and restaurants. 60% of Americans already believed the U.S. will soon become a cashless society, according to Shift. In fact, mobile represents over 60% of all digital restaurant orders today, according to the NPD Group.

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Healthy and Quick Concession Food Ideas

Most people appreciate the services provided by the concession stand operators on the beaches, around concert halls, parks, zoos, stadiums, and many other recreational venues. While classic concession foods like burgers, hot dogs and fries are traditional crowd favorites, these days people are increasingly seeking healthier food options. How can concession stand operators keep up with consumer preferences and expand their menu offerings? Also, how do you make sure to still turn a decent profit from healthier snack and food options?

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Kiosk vs. Mobile Ordering: Which One Is Right for Your Foodservice Operation?

There are many reasons for the rise of kiosk and mobile ordering at foodservice outlets: lower labor cost, faster speed of service, ease of cashless transactions, freedom for customers to order at their own pace…Ordering technology has progressed tremendously over the last couple of years, and COVID-19 only accelerated consumers’ preference towards technology-assisted ordering methods.

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